Reference

Terms For Live Roulette And Wallet Use

Our Terms & Conditions explain how your account, wallet, game access and support requests work on q00 before you open an account.

Account rulesUPI termsWithdrawal checksLocal law applies
q00 Terms For Live Roulette And Wallet Use
HELP ROUTES

Where To Ask About Terms

Questions about these Terms should reach the channel that can act on them. We separate account access, wallet disputes and privacy requests so your message lands with the right team.

Account Terms Desk Use live chat from your account when a Terms question affects login, eligibility or game access. We may ask for identity checks before discussing account-specific actions or changing any registered detail.
Wallet Query Channel For UPI, Paytm, PhonePe or Google Pay entries mentioned in the Terms, share the transaction reference, time and amount shown in your account. We compare wallet records before replying.
Legal Mailbox Send formal Terms requests to [email protected] with your account email, mobile number and the clause involved. We route contract, privacy and retention requests to the team allowed to answer.
ACCOUNT CARE

Data And Security In The Terms

The Terms explain why we collect account data, how cookies support login sessions, and when records must be kept for payment, dispute or legal reasons.

Account data

We collect details needed to create and operate your account, including contact data, login history and verification records. The Terms explain when those records support eligibility checks, security checks and dispute handling.

Cookie use

Cookies help keep you signed in, remember consent choices and protect sessions from unusual access. The Terms connect cookie use with account security rather than advertising claims or unrelated tracking.

Payment records

UPI, Paytm, PhonePe and Google Pay references may be stored with timestamps, account IDs and status markers. These records help us match deposits, check withdrawals and answer wallet disputes under the Terms.

Security checks

We may pause withdrawals or account changes while checking device activity, payment ownership or identity documents. The Terms describe these checks so you know why some requests need extra confirmation.

Retention periods

Some records remain for tax, payment, dispute and legal reasons after an account is closed. Where deletion is possible, we handle requests through the legal mailbox and confirm what can be removed.

Change requests

If your mobile number, email or payment name is wrong, contact us before making further wallet requests. We check ownership first because the Terms require account changes to be traceable.

Terms Questions Before You Join

This FAQ explains the Terms & Conditions in plain language before you open your account. It covers eligibility, payment duties, account data, withdrawal checks, game access and contact routes. If a clause matters to a live issue, contact us with your account reference so we can answer from the correct record.

You accept the Terms when you create an account, sign in, use the lobby or request wallet movement. If we update the Terms, continued account use means you accept the current version.

Yes. Access and eligibility depend on local law and are available where local law permits. We may restrict, pause or refuse access when your location or legal status does not meet the Terms.

You must use payment methods you are allowed to operate and keep records accurate. For UPI, Paytm, PhonePe or Google Pay queries, we may request references before confirming wallet action.

We can update the Terms to reflect service, security, payment or legal changes. The current version on this page applies once posted, unless the wording says a later date applies.

We may restrict account actions, cancel pending requests, check records or close access depending on the issue. Serious misuse, false details or payment abuse can affect withdrawals and future account use.

Game results depend on the relevant game system, table rules and account records. If a result in Live Roulette, Bingo or Fishing War is disputed, we check logs before answering.

Email [email protected] or use account chat with your registered details and the data you want checked. We confirm identity first, then explain what can be corrected, kept or removed.